About
NO REFUND POLICY Due to the time, products, and customized nature of all hair services, all services and retail product sales are final and non-refundable. Once a service has been completed and the client has left the salon suite, no refunds will be issued for any reason, including but not limited to change of mind, dissatisfaction due to preference changes, or requests for a different look than originally agreed upon during consultation. Every service includes a thorough consultation to ensure expectations, desired results, and service plans are clearly discussed prior to beginning the appointment. By booking an appointment, the client acknowledges and agrees to this no refund policy. SERVICE ADJUSTMENT POLICY Client satisfaction is important to us. If there is a concern regarding the service performed, a complimentary adjustment may be offered within 5 days of the original appointment. The client must contact the salon within this time frame and provide clear photos of the concern. Adjustments are only offered when the result differs from the consultation agreement and original service plan. Adjustments will not be provided for: - Change of mind after leaving the salon - Wanting a different style, tone, length, or placement than originally requested - Damage caused by at-home care, outside services, or improper maintenance - Inspiration photos shown after the appointment - Concerns reported after the adjustment window All adjustment appointments are at the stylist’s discretion. COMMUNICATION & LANGUAGE POLICY Clear communication is essential to achieving your desired results. If there is a language barrier that prevents accurate communication regarding the requested service, the salon reserves the right to request written inspiration photos, translated notes, or reschedule the appointment until clear expectations can be established. The salon is not responsible for dissatisfaction resulting from miscommunication when the requested service could not be clearly confirmed during consultation. Clients are encouraged to bring multiple inspiration photos and communicate clearly about likes, dislikes, maintenance expectations, and previous color history.Business Hours
- Monday
- Closed
- Tuesday
- Closed
- Wednesday
- 10 AM - 4 PM
- Thursday
- 10 AM - 4 PM
- Friday
- 10 AM - 4 PM
- Saturday
- 10 AM - 3 PM
- Sunday
- Closed
Cancellation Policy
Salon Cancellation Policy
Your appointment time is reserved exclusively for you. To ensure I can best serve all guests, I kindly ask for at least 24 hours notice if you need to cancel or reschedule your appointment.
Appointments canceled with less than 24 hours notice will result in a cancellation fee of 50% of the scheduled service total.
There is a 15 minute grace period for tardiness, $25 late fee charge after 15 minutes.
No-shows (missing an appointment without notice) will be charged 100% of the scheduled service.
Cancellation fees must be paid before booking any future appointments.
Thank you for respecting my time and allowing me to provide the best experience possible for every guest. I appreciate your understanding and support of my small business.